NEW LOOK, NEW APPS

SMARTreport Commercial Content

FCS unveils a fresh new brand identity and a whole range of apps set to drive more efficiency in the hospitality sector

Following months of research and interaction with customers globally, hospitality technology platform provider FCS has released its brand new REVO range of mobile apps.

With more than three decades of experience globally, FCS is a leading hospitality mobile technology provider with an extensive portfolio of integrated solutions. The HITEC show in Minneapolis saw the unveiling of a fresh new brand identity and the introduction of the REVO range, which is designed to unlock higher ROI for hoteliers across every aspect of their operations, bringing uni ed communication across all teams.

THIS IS A GAME CHANGER IN THE EVOLUTION OF THE COMPANY WITH OUR FRESH NEW LOOK EMBODYING OUR INNOVATIVE SPIRIT AND FORWARD-THINKING APPROACH

More than just a technology and software solution, FCS provides the tools which enable hoteliers, management and employees to further reach operational excellence through business transformation that ultimately contributes to increased guest satisfaction and a unique experience.

Today, general managers, heads of departments, owners have a technology investment dilemma where by they need to meet three major objectives: Win the race of differentiated guest experience, ensure talent retention, and meet new sustainability goals.

FCS’s mobile and web-based applications seamlessly integrate across all hotel operations such as Guest Services, Housekeeping (Rooms, Public Areas…); Engineering and Preventive Maintenance; Incidents and Recovery; Concierge (Services, Valet, Luggage, parcels…).

In addition, FCS Analytics & reporting allow for valuable actionable data, further powered by FCS billing gateway & digital messaging solutions. Incorporating the latest trends in user- experience, the REVO range supports hotels as they go through their digital transformation. The embedding of a full feature rich FCS messenger application, unifies all communication ows of the entire hotel, and with chat messaging, calls, photo sharing, REVO eliminates the need for expensive and noisy RF radios. “Over the past 35 years we have grown with the hotel business and created products that help hotels run more ef ciently in some 5,000 properties across 32 countries,” said Pascale Chatelain, the company’s Vice-President, Global Sales, Marketing & Channels. “This is a game changer in the evolution of the company with our fresh new look embodying our innovative spirit and forward-thinking approach.”

Elena Volkova, Head of Product Design for FCS, adds: “Our Housekeeping, Engineering, Connect, Concierge and Recovery solutions have been developed from the ground up after months of research and feature a highly intuitive and easy to use customer interface that will require very minimal training for users.” “Our solutions can be fully integrated with existing software solutions (including most PMS on the market). “FCS has an open API platform and integrates with over 400 other software solutions.”

Maximising benefits of automation by integrating with new ecosystems such as Guest Room Management Systems are essential. Recently FCS integrated with Interact Hospitality from Signify at the Swissotel in Singapore for greater productivity, energy management and guest experience.

IN A COMPETITIVE ENVIRONMENT, HOTEL OPERATORS NEED TO DO MORE WITH LESS: BACK-OF-HOUSE AUTOMATION CAN SIGNIFICANTLY IMPROVE THE PROPERTY’S RESULT.

Why invest in this kind of technology?

In a competitive environment, hotel operators need to do more with less: back- of-house automation can significantly improve the property’s result. Chatelain outlines top 3 reasons for investing in FCS apps:

Guest experience and staff empowerment: “FCS enables seamless communication for hotel departments, real time decisions, and actionable insights to constantly improve the quality of service. Our solutions help redefine jobs for greater value add. The new generation of talents will not consider positions which rely on intensive administrative manual work. More fulfilled, they are easier to attract and retain.”

Productivity & ROI: “Our solutions are designed to achieve maximum Return On Investment (ROI). For instance, FCS engineering provides great ROI for owners by improving asset longevity through the automation and optimisation of preventive maintenance and tracking of assets.”

Sustainability: “Automation eliminates the need for manual work streams and significantly reduces paper use (up to 1.5 tons per year for a 300 room hotel).”

Who benefits?

Guests: Satisfaction improves with faster request fulfilment, better maintained rooms, and consistency of quality of service. Hotels can increase their room turnaround time by an average of 30%, thus more guests can enjoy early check as rooms are more readily available

Staff: Hotel staff see some of the most time consuming tasks reduced, are happier and empowered. This is due to real-time informed decision-making, and feedback from happier guests.

Management: Through real time management of their hotel or departments, managers can be more ef cient, better support their teams, and can improve their performance through data analytics provided by the FCS applications.

Owners: Not only is ROI a major factor, owners also appreciate better service means better reviews, increased guest loyalty overall improved performance.

In addition to the launch of REVO, FCS launched a new visual identity in July 2019, representing the company’s vision.


Photo: Pascale Chatelain, Vice-President, Global Sales, Marketing & Channels, FCS