LEVERAGING TECHNOLOGY & HUMAN TOUCH ACROSS ALL DEPARTMENTS

SMARTreport Commercial Content

FCS Global brings smart solutions to increase efficiencies and productivity, while helping attract & retain talent in a high staff turnover industry

In an increasingly competitive environment, and faced with ever- changing guest needs, hotels need to continually look for ways to differentiate themselves through the delivery of a superior guest experience. One way to do this is by investing in the automation of a hotel’s core processes such as housekeeping. Automation through the use of mobile apps can help streamline operations, improve productivity, increase efficiency and save time and money, allowing employees to spend more time with the guest, and hence deliver a more personalised guest experience.

In addition, hotels can reduce costs with automated reporting through the elimination of manual paperwork, also decreasing the number of calls needed to coordinate and communicate the room status between housekeeping, front office and engineering throughout the day. Not only can this streamline processes and reduce costs, it also helps hotels make their operations signi cantly more environmentally friendly.
We have carried several studies with our clients to more accurately understand the productivity gains :

Hotel: 306 rooms
Occupancy: 82%
Rooms cleaned per year: 91 287
Total Cost per year: US$341,868
Productivity gain per room : 5 minutes
Actual Savings per year: US$44,144

With an automated system, housekeeping, rostering, assigning rooms, and programming additional tasks (such as preventative maintenance checks) is done by the system and can be planned for the year ahead, making resourcing much more structured and reliable. Automation also facilitates faster guest response time, leading to improved guest satisfaction. By funnelling all guest requests to a single app, jobs such as engineering, maintenance and laundry collection are automatically forwarded to the right person.

HOTELIERS CAN MINE THE DATA AND UNDERSTAND GUEST HABITS, PREFERENCES, TRENDS TO SUBSEQUENTLY CUSTOMISE THEIR STAY EXPERIENCE


As all jobs are tracked, the standards to which the hotel brand aspires are now measurable, and employees are accountable.
By using this intelligent data, hoteliers have better visibility on how effective their teams are and can focus on areas where greater effort is required. Hoteliers can mine the data and understand guest habits, preferences and trends to subsequently customise their stay experience.
In order to gain maximum returns, hotel staff and management need to fully adopt and use the applications. This can only happen if the value it brings to each one of them is understood and appreciated. FCS ensures that its apps are reliable, intuitive (through icons rather than text) and well connected to foster confidence & easy adoption. With offices globally FCS is side by side with hoteliers & their teams to partner and support them in maximising success for all.


Photo: FCS Revo Housekeeping App : Simple & intuitive yet powerful