Project Plan set to “fill a gap” in current processes
Palmero Noschese, Area Director Italy – Meliá Hotels International is to manage a session at this year’s EHMA AGM on a new system of certification for General Managers.
THIS CERTIFICATION IS DEDICATED TO THE TOP MANAGER IN CHARGE OF OVERALL MANAGEMENT OF A HOTEL
The basis for the new European Certification for GMs was created by EHMA at the previous AGM and has been proposed to CEN with the aim of developing a reference document, CEN Workshop Agre e m e n t , which specifies professional requirements in the hospitality industry.
EHMA Italy has already started to certify Hotel General Managers with Intertek, one’s the most representative certification body globally, accredited ISO 17024 for certification of persons. Intertek is also partner in the project with UNI and CEN for the standard developing.
Mr Noschese is particularly well positioned to speak of the plan, as besides supervising and coordinating Melia’s properties located in Italy – with special delegation powers for development, he is a member of the Board of directors for the AICA (Associazione Italiana Catene Alberghiere, i.e. the Italian Association of Hotel Chains) as well as member of the board of Federturismo (the Hotel Industry Federation).
The future European document, the CWA, will address the evaluation of professional experts in macro-process knowledge and will guarantee their competencies and abilities, filling a gap of regulation in the current standardisation process role for the hotel industry.
This certification is dedicated to the top General Manager in charge of overall management of a hotel regardless of its size or facilities and who can be regarded as the “Guardian of Service Standards and Hotel Reputation”. Since this is a managing role, it must be covered by senior and super senior executives.
Photo: Palmero Noschese – Area Director Italy, Meliá Hotels International