Airports Council International (ACI) has announced Abu Dhabi International Airport (AUH) as the winner of “Best Airport in the Middle East”, and “Most Improved Airport: Middle East”, in its annual Airport Service Quality (ASQ) Awards.
The ASQ Awards recognise airports around the globe that demonstrate a commitment to providing an excellent customer experience and they are given on the basis of passenger surveys that are supervised by ACI.
In the last year, Abu Dhabi Airports, in conjunction with the Ministry of Interior, and Abu Dhabi Police, launched its Smart Travel System at AUH, which allows passengers to check-in and move through immigration and security in within fifteen minutes, interacting only with cutting edge technology.
The pioneering system consists of self- check-in and baggage drop facilities, automated passport control gates, and smart boarding gates. Smart Travel has significantly enhanced the passenger experience by decreasing processing times within the airport by up to 70%, meaning more time for travellers to enjoy the airport’s retail, leisure and food & beverage facilities.