HOTEL & TOURISM SMARTreport #31

2016 Autumn Edition

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smrht_n31_p01CONTENTS

 

EXCLUSIVE INTERVIEWS
EVENTS
ELITE TRAVEL TRENDS
MIDDLE EAST & AFRICA
INNOVATIONS & TECHNOLOGIES

 

 

 

Seeking The Rare Pearls

This edition of the Hotel & Tourism SMART report, in the “elite travel trends” section, we take a closer look at some of the most extraordinary “immersive” travel experiences on the market. Our geographic spotlight is Middle East and Africa – regions where travellers can find some of the most exotic and wild destinations in the world. To this end, Myriam Guyon – cofounder of the high-end agency Voyages Confidentiels, says that more than an “experience”, people are looking for emotions.

In this sense, the work of the travel advisor face to face with clients has never been more important, as highlighted in a new whitepaper published by Virtuoso, elucidating a disenchantment of travellers for the impersonal nature of web-based services.

Our feature interview this issue is, we are very pleased to say, with Ted Teng, President & CEO of The Leading Hotels of the World, who tells us he has literally scrapped his “Destination 2020” plan and is beginning an entirely new process of planning in order to transform his business.

And in our innovations and technology section we look at ways savvy hotels are leveraging the latest technologies to create new efficiencies and adding value, excitement and improved comfort for guests.

We hope you enjoy the read and look forward to your feedback!