HILTON AND IBM PILOT “CONNIE,” THE WORLD’S FIRST WATSON- ENABLED HOTEL CONCIERGE

Hilton Worldwide have recently outlined a collaboration to pilot “Connie” – the first Watson-enabled robot concierge in the hospitality industry. Connie draws on domain knowledge from Watson and WayBlazer to inform guests on local tourist attractions, dining recommendations and hotel features and amenities.

Connie, named for Hilton’s founder Conrad Hilton, marks the first time IBM has developed a Watson-enabled robot for the hospitality market.

Imagine if you could bypass the line at the front desk and ask Connie about your checkout time, how to get to the gym or even the top sushi recommendations in the area? Using cognitive technology for hospitality not only builds the customer experience, but also expands the brand journey and enables staff to have more time to serve each guest.

Currently stationed near reception at the Hilton McLean in Virginia, Connie is learning to interact with guests and respond to their questions in a friendly and informative manner. Connie uses a combination of Watson APIs, including Dialog, Speech to Text, Text to Speech and Natural Language Classifier, to enable it to greet guests upon arrival and to answer questions about hotel amenities, services and hours of operation.